Last updated: 10 October 2026
Multiquote helps customers request quotes and helps businesses respond to those requests. This policy explains how we handle personal information when you visit our website, create an account, request or provide a quote, or contact us.
Multiquote is operated by Multiquote Pty Ltd. For privacy questions, requests or complaints, email support@multiquote.com.au with the subject “Privacy”.
The information we collect depends on how you use Multiquote. It can include:
Please include only the personal information needed for your request. Avoid adding sensitive information or another person's details unless you have authority to share them.
We collect information when you enter it on our website, use an account, submit or respond to a quote request, or contact us. We also receive information from other users involved in your quote or service, such as quotes and ratings. Our systems record technical information as you use the platform.
We receive payment and subscription information from Stripe to manage billing and paid features.
You can browse public pages without creating an account. Some features need contact, location or account information to work. If you do not provide the required details, we may be unable to process your request or provide that feature.
We use personal information to:
You can contact us to opt out of marketing messages. This does not stop service messages needed to manage your account or quote requests.
To provide the quote service, we share information about a request with businesses that receive or respond to it. We share business and quote details with the customer. When a customer accepts a quote, we provide contact details needed for the business and customer to arrange the work. Information you put in a job description may also be visible to its recipients, so do not include unnecessary personal details.
Business information displayed on a public profile can be viewed by visitors to the website.
We use service providers to help operate the platform, including hosting, communications and payment services. They receive information needed for the services they provide. We may also disclose information where the law requires or permits it, or where you ask us to do so.
Our current providers include Laravel Cloud for hosting and backups, Resend for email delivery, Stripe for payments and Google Analytics for website analytics. Email providers process recipient details, message content and delivery records. Stripe processes payment information and provides us with billing and transaction records.
Multiquote does not currently offer AI features. We will update this policy before introducing AI features that change how we handle personal information.
A business you deal with through Multiquote may handle information under its own privacy policy. Contact that business about information you provide directly to it. Contact us about Multiquote's handling of your information.
The website uses cookies to support sessions and security. You can manage or remove cookies through your browser. Blocking necessary cookies may prevent sign-in or other features from working.
Website features may load resources from external services, such as maps and fonts. When your browser connects to those services, they may receive technical information such as your IP address.
We use Google Analytics to understand how visitors use our website and to improve it. It uses cookies and similar technologies to collect information about visits, devices and interactions. You can manage cookies through your browser and use the Google Analytics opt-out browser add-on on supported browsers. See Google’s privacy policy for information about its handling of data.
Our application hosting and backups are on Laravel Cloud servers in Sydney, Australia. This does not mean all information stays in Australia.
Our email, payment and analytics providers may handle information overseas. Resend lists subprocessors in the United States. Stripe describes international transfers, including to the United States and India. Google operates servers around the world. The countries involved depend on the service and its processing arrangements. See the Resend subprocessor list, Stripe privacy policy and Google privacy policy for their published arrangements. Contact us if you need more information about overseas handling.
We hold personal information in the systems used to run Multiquote and provide support. No online service can guarantee complete security. Contact us if you believe your account or information has been compromised.
Account passwords are stored in a hashed form. We ask you to keep your sign-in details secure and not share them.
We keep personal information for as long as needed to provide the service, meet applicable legal record-keeping requirements and deal with disputes. The period depends on the type of record and why it is needed; there is no single period for all records. When information is no longer needed for a permitted purpose, we will take reasonable steps to delete it or de-identify it, unless the law requires us to keep it. This applies to information held in our operational systems and backups.
You can ask us about retention or request deletion. We will assess the records involved and explain any legal requirement or other lawful reason to keep them. Account closure does not mean that all records and backup copies are removed immediately.
You can update available details in your account. To request access to other personal information we hold, correct it, or ask about closing your account and deleting information, email support@multiquote.com.au.
We may need to verify your identity before acting on a request. We will explain any information we need and any lawful reason we cannot fulfil a request. Closing an account may not remove records that must be kept for legal obligations or unresolved disputes.
Where we rely on consent for a particular use, you can contact us to withdraw it. We will explain what that means for the relevant feature. Your rights depend on the law that applies and the circumstances of your request.
Email support@multiquote.com.au with a description of your concern and the outcome you seek. Please do not send identity documents unless we ask for them through an appropriate process.
We will acknowledge your complaint, investigate it and explain our response. We aim to respond within 30 days. If we need more time, we will let you know.
If you are not satisfied with our response, or have not received one within 30 days, you can contact the Office of the Australian Information Commissioner to check whether it can handle your complaint: OAIC privacy complaints.
Multiquote is intended for people aged 18 and over. If you believe a child has provided personal information to us, contact support@multiquote.com.au so we can investigate.
We will update this page when our information-handling practices change and show the date of the latest update. Please check this page for the current policy.
